FAQ

"I can't access/download content" OR "I have a problem with a subscription"
You are a user of a channel and are are having difficulties: Perhaps you have purchased a subscription to a channel but cannot access the content? Perhap...
Fri, 7 Feb, 2020 at 8:45 AM
When I sign-in using Facebook I can't access myDartfish or my subscriptions
This happens when... You decide to use a Facebook sign-in when you already have a myDartfish account and... Your Facebook account uses a different email ...
Thu, 6 Feb, 2020 at 4:42 PM
Someone has created a dartfish account using your email address
You have received an email informing you that you now have a dartfish account but you didn't ask for one. What is going on? What should you do? Dartfi...
Fri, 10 Sep, 2021 at 2:14 PM
Download from dartfish.TV
You can download videos from dartfish.tv to your computer or to the Dartfish Express App. However there are some limitations to be aware of: The video must...
Fri, 7 Feb, 2020 at 8:51 AM
Video format is not supported error messages
Video format error messages may be displayed for several reasons; mainly connected with internet video and browser technologies. Here are the errors and pos...
Fri, 10 Sep, 2021 at 2:33 PM
How do I view the statistics of my channel on Google Analytics?
Channel Statistics Evolution – Advanced statistics Dartfish offers the possibility to use the statistical tools and the dashboards of Google Analytics t...
Wed, 24 Mar, 2021 at 8:22 AM
I can't remember my password / I can't log in
If you cannot remember your password, you can ask for a reset of your password. To do so, click on "Can't access your account?" on the si...
Wed, 12 Feb, 2020 at 9:35 AM
How to change the mobile notifications frequency ?
You can change the frequency of the mobile notifications in your Account Settings https://www.dartfish.tv/AccountSettingsEditor?mobilenotification : 
Fri, 3 May, 2019 at 2:46 PM
Dartfish.tv smart links
Smart links Smart links allow to build basic and readable links to dedicated dartfish.tv content videos or events. For example, to create a link that di...
Tue, 24 Nov, 2020 at 4:03 PM