Dartfish provides different support levels based on your contract. The services included in each support level are described bellow:
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| STANDARD Support is included for the first year in your product license. All registered customers will get unlimited access to email support and a wide range of training resources. | Benefit now from our PREMIUM Support which offers a superior service with faster email response time and wider scope, including support for cameras and other hardware supported by Dartfish. | Benefit from our PLATINUM Support with its direct connection to Dartfish. Call one of our experienced in-house support agents, take advantage of the remote desktop experience to get technical issues solved fast, or book your personalised one-to-one online training. |
Technical Support | |||
| Standard | Premium | Platinum |
Access to FAQ's and blog | ✓ | ✓ | ✓ |
SLA (work days) | @72h | @48h | 24h |
Inbound Phone Support |
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| ✓ |
Remote Desktop Session |
| ✓ | ✓ |
Remote Desktop Support |
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| ✓ |
Support for recommended |
| ✓ | ✓ |
Priority bug fixing |
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| ✓ |
Business Hours (CET) | Mon-Fri 9am-5pm | Mon-Fri 9am-5pm | Mon-Fri 9am-5pm |
Training | |||
| Standard | Premium | Platinum | |
Video Tutorials | ✓ | ✓ | ✓ |
Access to Knowledge Base | ✓ | ✓ | ✓ |
Online Training (60 minutes) |
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| Included for the 1st year |
Price | Included for the 1st year | ||