FAQ

Updating a driver manually
An update can be blocked if the driver is not OEM. In order to install a driver which comes from the manufacturer website directly, you need to install ...
Thu, 28 Apr, 2022 at 10:13 AM
Cannot play, convert, publish a video / montage
If you have issues with a video, here are some check points : Play & Convert: Are you able to play the video in another player like Windows Med...
Tue, 11 Jul, 2023 at 2:19 PM
Configuring INTEL HD GRAPHICS with DARTFISH (V10 Classic / V10/2022/2024)
With the latest Windows 10 update, there is a new way to configure the GPU used by the software. This is required when the computer or laptop is configured...
Tue, 11 Jul, 2023 at 2:11 PM
Using an AVerMedia LGP2 Plus (GC513) converter with Dartfish
Please have a look at the attached document for information about the device and its installation:
Thu, 4 Sep, 2025 at 12:22 PM
I want to use a Microsoft Lifecam Studio HD webcam, what do I need to know ?
Please have a look at the attached document for information about the device and its installation:
Wed, 9 Dec, 2020 at 3:11 PM
I want to use a Logitech C922 webcam, what do I need to know ?
Please have a look at the attached document for information about the device and its installation:
Tue, 2 Jun, 2020 at 10:33 AM
I want to use a Blackmagic H.264 Pro Recorder, what do I need to know ?
Please have a look at the attached document for information about the device and its installation
Wed, 23 Dec, 2020 at 3:03 PM
Silent Installation of Dartfish 10, 2022, 2024
Silent installation is the process of automating installation by entering commands at the Windows command prompt. This method bypasses the multi step instal...
Tue, 20 Aug, 2024 at 7:55 AM
Error message : "api-ms-win-crt-runtime-l1-1-0.dll" missing (Windows)
Symptom When launching Dartfish Live S, a Windows error message appears : System error. The program can't start because api-ms-win-crt-runtime-l1-1-0.d...
Mon, 14 Jan, 2019 at 1:45 PM