FAQ
myDartfish is a range of products which combine Dartfish Software, apps, cloud services and our dartfish.tv video analysis database. Which tools you get dep...
Thu, 17 Apr, 2025 at 2:05 PM
myDartfish Smart Cloud and Dartfish Enterprise channels are separate but complementary services of the dartfish.tv video analysis platform. Put simply, you...
Wed, 7 May, 2025 at 10:51 AM
Go to www.dartfish.tv and sign in Click on Subscriptions > Details Under Recurring billing, click the link 'Turn off ' Follow the on-screen ...
Thu, 17 Apr, 2025 at 12:52 PM
Because you are reading this article, let us assume that you have already checked the obvious; the card number, expiry date and cvv number have been entere...
Wed, 7 May, 2025 at 11:00 AM
If your annual payment doesn't happen because of an expired card or because you have switched off autorenew in your account settings, you will no longer...
Wed, 7 May, 2025 at 11:18 AM
If a video is in a Smart Cloud collection, deletion permanently removes it and it will no longer be available to any of your myDartfish apps and tools. It ...
Wed, 7 May, 2025 at 11:24 AM
At the end of the trial period or at the start of each billing period, your credit card is charged if you have not disabled autorenew in your account settin...
Wed, 7 May, 2025 at 11:30 AM
Yes, you can change your subscription as many times as you want during the free trial period in order to test the different Dartfish products. Go to ww...
Wed, 7 May, 2025 at 11:34 AM
To change the email address of your dartfish.tv account: Go to www.dartfish.tv/accountsettings sign in Click on Profile and sign-in > Change sign-in ...
Wed, 7 May, 2025 at 11:38 AM
If you have a Smart Cloud : click on Trash in the menu: Select the video to recover and click on the folder icon "recover in collection"...
Wed, 7 May, 2025 at 11:44 AM