FAQ

What is myDartfish?
myDartfish is a range of products which combine Dartfish Software, apps, cloud services and our dartfish.tv video analysis database. Which tools you get dep...
Tue, 9 Jul, 2019 at 2:43 PM
What is the difference between the myDartfish Cloud and a dartfish.tv channel?
myDartfish Smart Cloud and Dartfish Enterprise channels are separate but complementary services of the dartfish.tv video analysis platform. Put simply, you...
Thu, 6 Feb, 2020 at 3:43 PM
Ending/cancel your myDartfish trial/subscription
Go to www.dartfish.tv and sign in Click your account name at the top right of any dartfish.tv page A menu of choices appears. Select Account settings In...
Wed, 12 Feb, 2020 at 9:32 AM
My credit card payment isn't going through
Because you are reading this article, let us assume that you have already checked the obvious; the card number, expiry date and cvv number have been enter...
Thu, 6 Feb, 2020 at 3:44 PM
What happens with my account when my myDartfish subscription ends?
If your annual payment doesn't happen because of an expired card or because you have switched off autorenew in your account settings, you will no longe...
Thu, 6 Feb, 2020 at 3:46 PM
If a video is on my Smart Cloud can I delete it from my device?
If a video is in a Smart Cloud collection, deletion permanently removes it and it will no longer be available to any of your myDartfish apps and tools. It ...
Thu, 6 Feb, 2020 at 3:49 PM
myDartfish refunds
At the end of the trial period or at the start of each billing period, your credit card is charged if you have not disabled autorenew in your account settin...
Tue, 20 Nov, 2018 at 3:00 PM
Can I change the myDartfish subscription during my free trial?
Yes, you can change your subscription as many times as you want during the free trial period in order to test the different Dartfish products. Go to ww...
Wed, 22 Jan, 2020 at 9:51 AM
How do I change the email address of my dartfish.tv account
To change the email address of your dartfish.tv account: Go to www.dartfish.tv/accountsettings Sign in Click on "Edit email"  Enter your pass...
Tue, 28 Jan, 2020 at 1:13 PM
How to recover a deleted video on a Smart Cloud/dartfish.TV channel?
If you have a Smart Cloud : Go to your Account Settings > Smart Cloud > click on Recover Videos. On a dartfish.TV channel: Change you...
Mon, 3 Feb, 2020 at 10:07 AM