FAQ

What is myDartfish?
myDartfish is a range of products which combine Dartfish Software, apps, cloud services and our dartfish.tv video analysis database. Which tools you get dep...
Mon, 7 Aug, 2017 at 2:10 PM
What is the difference between the myDartfish Cloud and a dartfish.tv channel?
myDartfish Smart Cloud and Dartfish Enterprise channels are separate but complementary services of the dartfish.tv video analysis platform. Put simply,...
Wed, 20 Dec, 2017 at 9:19 AM
Ending your myDartfish trial/subscription
Go to www.dartfish.tv and sign in Click your account name at the top right of any dartfish.tv page A menu of choices appears. Select Account settings In...
Wed, 14 Mar, 2018 at 7:55 AM
My credit card payment isn't going through
Because you are reading this article, let us assume that you have already checked the obvious; the card number, expiry date and cvv number have been enter...
Sun, 2 Jul, 2017 at 11:44 AM
What happens with my account when my myDartfish subscription ends?
If your monthly or annual payment doesn't happen because of an expired card or because you have switched off autorenew in your account settings, you wi...
Wed, 23 May, 2018 at 11:02 AM
If a video is on my Smart Cloud can I delete it from my device?
If a video is in a Smart Cloud collection, deletion permanently removes it and it will no longer be available to any of your myDartfish apps and tools. It ...
Sun, 25 Jun, 2017 at 2:11 PM
myDartfish refunds
At the end of the trial period or at the start of each billing period, your credit card is charged if you have not disabled autorenew in your account settin...
Tue, 20 Nov, 2018 at 3:00 PM